Technology Transformation
Technology Transformation
We bring our expertise to support energy retailers who want to build, improve or expand their business to stay competitive.
The energy market in Australia is currently experiencing a period of immense transformation due to the emergence of new technologies and the increasing prevalence of renewable energy sources. Additionally, there is mounting pressure stemming from heightened competition, regulatory change, evolving customer expectations, and the need to address aging legacy platforms and data accessibility. This makes for an incredibly challenging time to operate as an energy retailer in Australia.
To remain competitive, energy retailers must be agile and adapt to the changing landscape. With so many platforms and tech solutions available, it can be hard to know which is the best choice for your business to select.
At EGC, we know and understand these challenges. Across our team we have evaluated, integrated and migrated across multiple platforms in multiple markets, we have launched nine different energy retailers across three continents. We have practical expertise to assist the technology change retailers are considering in today’s environment.
Our team can provide:
- evaluation of systems in the market,
- automation solutions,
- testing and implementation of new systems,
- integration and migration and,
- a review of your operations to lower your cost to serve.
With our expertise in evaluating, integrating, and migrating across multiple platforms, EGC can provide valuable support to energy retailers looking to navigate these challenges and optimise their operations.
"Our hands-on approach ensures that our
clients receive the right support to overcome
the challenges they face."
We bring our expertise to support energy retailers who want to build, improve or expand their business to stay competitive.
The energy market in Australia is currently experiencing a period of immense transformation due to the emergence of new technologies and the increasing prevalence of new technologies. Additionally, there is mounting pressure stemming from heightened competition, regulatory change, evolving customer expectations, and the need to address aging legacy platforms and data accessibility. This makes for an incredibly challenging time to operate as an energy retailer in Australia.
To remain competitive, energy retailers must be agile and adapt to the changing landscape. With so many platforms and tech solutions available, it can be hard to know which is the best choice for your business to select.
At EGC, we know and understand these challenges. Across our team we have evaluated, integrated and migrated across multiple platforms in multiple markets, we have launched nine different energy retailers across three continents. We have practical expertise to assist the technology change retailers are considering in today’s environment. .
Our team can provide:
- evaluation of systems in the market,
- automation solutions
- testing and implementation of new systems,
- integration and migration and
- a review of your operations to lower your cost to serve.
With our expertise in evaluating, integrating, and migrating across multiple platforms, EGC can provide valuable support to energy retailers looking to navigate these challenges and optimise their operations.
"We specialise in optimising business processes and integrating systems for maximum
efficiency and scalability."
Our Services
No two energy retailers are the same, and so we tailor our services to meet our clients’ specific needs and objectives.
- One off advisory: consulting to support decision making through feasibility and RFP process
- Project management: project planning and management, delivery advice, and post implementation support
- Subject Matter Expert in your business: our SME staff placed within your business for business requirements, vendor management and project delivery
To find out how we can tailor solutions to your specific needs, products and processes, contact us.
Our Services
No two energy retailers are the same, and so we tailor our services to meet our clients’ specific needs and objectives.
- One off advisory: consulting to support decision making through feasibility and RFP process
- Project management: project planning and management, delivery advice, and post implementation support
- Subject Matter Expert in your business: our SME staff placed within your business for business requirements, vendor management and project delivery
To find out how we can tailor solutions to your needs contact us.
Helping retailers stay competitive and deliver the best value to their customers.
Helping retailers stay competitive and deliver the best value to their customers.
Our Capabilities
Technical Evaluation
- System Selection and RFP Process
- Pricing
- Feasibility and Investment
- Contract Negotiation and Vendor Management
- Billing Roadmaps
- Fitgaps between Current and New Systems
- Scoping
Integration
- Billing Platform
- CRM
- Banking Integration
- Customer Portal/App
- Customer Billing Data
- Reconciliation
- API/Webservices Integration
Optimisation
- Business Process Documentation
- Systems Capability
- Customer Journey
- Loyalty and Churn Reduction
- Collection Process
- Customer Happiness Rating
- Data Security
- Data Migration
Our Capabilities
Technical Evaluation
✓ System Selection and RFP Process
✓ Pricing
✓ Feasibility and Investment
✓ Contract Negotiation and Vendor Management
✓ Billing Roadmaps
✓ Fitgaps between Current and New Systems
✓ Scoping
Integration
✓ Billing Platform
✓ CRM
✓ Banking Integration
✓ Customer Portal/App
✓ Customer Billing Data
✓ Reconciliation
✓ API/Webservices Integration
Optimisation
✓ Business Process Documentation
✓ Systems Capability
✓ Customer Journey
✓ Loyalty and Churn Reduction
✓ Collection Process
✓ Customer Happiness Rating
✓ Data Security
✓ Data Migration
Key Resources
Tom Gilpin, Managing Director 
Rania Maatouk, Senior Consultant
Pauline Henderson,Senior Consultant
Martin Jenner, Senior Consultant
Simon Rodgers, Senior Business Analyst
Patrick Davich, Business & Change Analyst
Key Resources
Tom Gilpin, Managing Director 
Rania Maatouk, Senior Consultant
Pauline Henderson,Senior Consultant
Martin Jenner, Senior Consultant
Simon Rodgers, Senior Business Analyst
Patrick Davich, Business & Change Analyst
