Back Office Support Services (BoSS)

EGC specialises in providing comprehensive Back Office Support Services (BoSS) to energy retailers.

The current retail energy market presents a number of operational challenges for retailers. Resourcing, billing, regulatory change and evolving technology are creating additional operational challenges for business in an already disrupted market.

Drawing on more than 120 years of collective experience within operational teams servicing residential, SME, and C&I sectors, we have a deep understanding of the challenges faced by energy retailers. Our team boasts an impressive track record of launching nine successful retailers across three different continents, and we are fluent in the latest industry best practices. In addition, we possess extensive expertise working with a wide range of billing and operational systems, having gained experience across most, if not all, of the major platforms.

By outsourcing your back office operations to us, our team of experts will handle the day-to-day operations, freeing up your time and resources to focus on regulated industry changes, technology improvements and most importantly the projects that set your business apart.

More than just performing BAU activities, our experienced people will work with you to:

• streamline your back office operations,
• identify areas for improvement or investment,
• implement best practices for optimal performance and,
• lower your cost to serve.
  
  

BoSS will help you flatten the peaks and troughs of resource requirements in your operations team.  We provide flexible solutions that can be scaled up or down as needed, so you can manage your costs and meet changing business demands.