Retail energy experts
Technology Transformation
Helping Energy Retailers Build and Optimise Their Business
TECHNOLOGY TRANSFORMATION
We specialise in guiding energy retailers through every stage of their business setup and transformation. We offer:
- Technology Evaluation & Advisory: End-to-end support in assessing systems, running feasibility assessments and managing the RFP process.
- Integration & Implementation: Seamless integration and deployment of billing platforms, CRM systems and customer-facing applications.
- Operational Optimisation: Enhancing your processes and systems to reduce cost-to-serve and improve the customer experience.
More than just a Billing System RFP
INNOVATIVE SOLUTIONS FOR EVERY CHALLENGE
At EGC, we don’t just advise from the sidelines – we roll up our sleeves and work alongside you. Our team combines deep sector knowledge with hands-on technical experience to deliver tailored, actionable outcomes for energy retailers.
hands on Expertise
We’ve launched nine retailers across three continents. Our consultants know the real challenges of energy retail and how to navigate them.
End-to-End Engagement
From initial system evaluation to post-implementation support, we’re with you every step of the way.
Bridging Business & Technology
Our team speaks both ‘business’ and ‘tech’. We translate your business needs into fit-for-purpose solutions.
Client-Centric Approach
No two retailers are alike. We customise every project to align with your goals, market positioning and operational needs.
Our technology transformation expertise
DRIVING INNOVATION & ACCELERATING DIGITAL TRANSFORMATION
At EGC, we tailor our services to meet the specific needs of each energy retailer. Whether you’re just starting out, scaling up, or modernising your operations, we offer practical, hands-on support across the full technology transformation journey.
TECHNOLOGY evaluation
We help retailers assess where they are now and where they need to go. Whether you’re selecting a new system or reviewing your tech stack, our experts guide you through:
- System selection: proven RFP process for clients to release their requirements to market.
- Proprietary evaluation tool: allowing clients to score RFP responses against their requirements and weighting mechanism
- Pricing models: allow retailers to compare 5 years costs from system providers
- Pricing strategy and feasibility analysis: total cost of ownership comparison
- Contract negotiation: we help clients get market terms and conditions from system providers.
- Billing roadmaps and system fit-gap analysis: we help identify gaps in system solutions prior to implementation
INTEGRATION
We ensure your new systems work seamlessly together and support your business growth. Our integration services cover:
- Billing platform implementation and migration: proven capability in migrating and standing up billing systems for our clients
- CRM setup and optimisation: leading customer orientated improvements through CRM establishment and upgrades.
- Banking and payment gateway integration: extensive experience in estalishing these features for clients.
- Customer portal and mobile app development: from requirements gathing to project mana
- Customer billing: data management set up focussed on compliance and accuracy.
- Reconciliation: establishing the right processes to ensure financial governance.
- API/web services: integration leadership for our clients
OPTIMISATION
Once systems are live, we fine-tune and future-proof them. Our optimisation services focus on:
- Business process documentation: build and refinement current and future state processes for clients
- System capability: lead assessment and enhancement of current systems
- Customer journey: critical mapping and experience improvement for customers
- Collections: credit and collections process optimisation and reporting improvement
- Data security and migration solutions: future proofing retail energy businesses