Energy Retail Assurance
BILLING & REVENUE ASSURANCE
Network AEMO reconciliation
Billing & Revenue Assurance designed for energy retailers
Our expert team manages the day-to-day operations of your billing and revenue assurance processes. We focus on verifying your largest direct costs to help protect your margins ensuring accuracy, compliance, efficiency and governance. Whether you’re managing revenue leakage, adapting to regulatory shifts, or covering for staff leave, we’re here to support you with reliability and precision. Our service includes:
Efficient back-office management: Streamlining billing operations, reducing manual handling and implementing best practices to improve performance and reduce your cost to serve.
- Process improvement & training: Identifying opportunities for automation, maintaining clear work instructions and delivering tailored training to empower your internal team.
- Input cost governance: Reconciliation and dispute management of Network and AEMO charges, ensuring you are paying the correct amount.
Revenue integrity & compliance: Ensuring market compliance, accurate invoicing and timely reconciliations, so you can pay your bills with confidence.
Network Settlements and More
Operational Assurance for Energy Retail Success
Where accuracy meets efficiency – We simplify billing and revenue assurance, so you can focus on what matters most. Our team partners with energy retailers to address operational challenges at every stage of their growth journey providing hands-on support, governance and advisory.
With decades of experience in retail revenue assurance across the NEM, we design, implement and operate strategies that ensure billing and cost recognition processes are accurate and efficient. We help identify revenue leakage and mitigate potential losses caused by billing errors or poor data quality.
Dedicated Leadership
Our experienced team leads with deep sector knowledge and a hands-on approach, offering reliable guidance through the complexities of retail energy operations.
Proven Industry Expertise
With decades of combined experience across billing, revenue assurance and market compliance, we bring practical solutions tailored to energy retailers of all sizes.
Smarter Tech Partnerships
By partnering with Energetiq - Australia’s leading reconciliation platform - we combine powerful software with our expert insights to deliver accurate, automated processes that scale with your business.
End-to-End Support
From daily billing operations to complex AEMO reconciliation, we offer complete back-office support that reduces cost-to-serve and ensures your revenue is protected - even during high transaction volumes or staff shortages.
Outsourcing
Strengthen revenue integrity & boost operational excellence with EGC by your side
Billing Support Our team of industry experts provides operational support, practical advice and hands-on expertise to help your business manage billing with confidence and efficiency.
Revenue Assurance We support your retail business with a streamlined setup process, minimal tech burden and cost-effective access to top-tier platforms. Our team helps uncover efficiencies, reduce risk, secure margin and future-proof your operations.
Billing Operations & Back-Office Support
We manage the day-to-day so your team can focus on strategy and innovation.
- Streamlined workflows: Review and optimisation of billing processes to improve efficiency and accuracy.
- Unbilled sites: identification and resolution of unbilled sites to minimis revenue leakage.
- Customer onboarding: Validation and exception handling of market transactions and standing data for a smooth onboarding experience.
- Staff backfill: Expert resources to support transaction spikes, staff leave, and internal projects.
- Training & work instructions: Equip your team with the training and documentation needed to ensure operational consistency and retain knowledge.
- Improved operations: Reduce manual handling and operational errors through better processes and governance.
Revenue Reconciliation & Cost Assurance
We ensure your cashflow aligns with your billing and market obligations by establishing a single source of truth across your operational data.
Network & metering: verify charges against latest meter reads and market standing data
AEMO charges: Cross-check AEMO invoices with verified metering, settlement prices and market data to ensure accuracy.
Bill verification: ensure customer invoices accurately reflects actual usage and pass through charges.
Improved cashflow: Network charges under dispute are withheld from payment until resolved, protecting your cash position.
Compliance, Accuracy & Confidence
We help you meet regulatory requirements while gaining full confidence in your revenue position.
- Market compliance: Ongoing oversight to ensure adherence to market B2B rules and regulatory requirements.
- Source of truth: Independent invoice-to-volume checks to validate billing accuracy.
- Reporting: Timely, structured reporting to support decision-making.
- Governance: Confidence in bill payments through rigorous assurance and control frameworks.
- Auditability: All reconciliations are supported by Energetiq’s best-in-market platform, providing a transparent and auditable record.